Contact Backwoods Canada – We’re Here to Help
Questions about your order? Need a recommendation? Something not quite right?
You’ve come to the right place.
At Backwoods Canada, we believe good customer service isn’t a luxury — it’s the bare minimum. We’re real people who actually care about getting it right. Whether you’re a first-time customer or a regular who’s been ordering for years, we’ve got your back.
Here’s how to reach us.
Quick Contact Form
Fill out the form below and we’ll get back to you ASAP
Frequently Asked Questions – Quick Answers
Order Questions
How long does shipping take?
Most orders ship within 24 hours. Delivery takes 3-7 business days depending on your location in Canada.
How do I track my order?
You’ll receive a tracking number via email as soon as your order ships. Check your spam folder if you don’t see it.
Can I change or cancel my order?
Maybe. Contact us immediately after placing your order. Once processed, changes may not be possible.
What if my order arrives damaged?
Take photos of the damage and contact us within 48 hours. We’ll make it right.
Product Questions
Are your Backwoods authentic?
100% genuine. Sourced directly from authorized distributors. No knockoffs.
How fresh are the cigars?
We rotate stock regularly and store everything in climate-controlled conditions. Fresh packs, every time.
Do you carry limited editions?
Yes. We stock limited releases like NOLA Banana Foster, Smoked Caramel, Dark Berry, and more. When they’re gone, they’re gone.
Do you sell smoke accessories?
Yes. Grinders, rolling trays, storage solutions, lighters, and more.
Shipping Questions
Do you ship to my province?
We ship to every Canadian province. Some territories may have restrictions — contact us to check.
Is shipping discreet?
Absolutely. Plain boxes, generic labels, no logos. Your privacy matters.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Free shipping on orders over $200
Do you ship internationally?
Yes, we can
Account & Payment Questions
What payment methods do you accept?
Visa, Mastercard, Bank Transfer, Interac, Crypto, You Name it.
Is my payment information safe?
Yes. We use industry-standard encryption and never store your full payment details.
Do I need an account to order?
No. Guest checkout is available. But accounts make it easier to track orders and save your info.
Wholesale & Bulk Inquiries
Looking to stock Backwoods Canada products in your store or smoke shop?
We offer wholesale pricing for qualified businesses. Please contact our wholesale team with:
- Your name and location
- Estimated monthly volume
- Products you’re interested in
Email: info@backwoodscanada.com
Media & Partnership Inquiries
For media requests, sponsorships, or partnership opportunities:
Email: info@backwoodscanada.com
Please include “MEDIA INQUIRY” or “PARTNERSHIP” in the subject line.
Report a Problem
If something’s wrong with your order, we want to know about it.
Damaged products: Take photos. Contact us within 48 hours.
Missing items: Check your packing slip. Contact us with your order number.
Wrong item received: Don’t open it. Contact us immediately.
Email: info@backwoodscanada.com
Subject Line: “PROBLEM WITH ORDER #[Your Order Number]”
We’ll respond within one business day and work to make it right.
Our Response Times
| Contact Method | Response Time |
|---|---|
| Email (support@) | Within 24 hours |
| Contact Form | Within 24 hours |
| Phone | During business hours |
| Social Media | Within 48 hours |
| Wholesale Inquiries | ASAP |
Most emails are answered much faster — often within a few hours during business days.
Before You Contact Us
Have your order number ready. It starts with BC and is in your confirmation email.
Check your spam folder. Sometimes our replies end up there.
Be specific. The more details you give us, the faster we can help.
Be patient. We’re a small team. We answer every message in the order it’s received.
Our Commitment to You
When you contact Backwoods Canada, you’re not talking to a bot. You’re talking to a real person who actually cares about getting it right.
We don’t outsource our customer service. We don’t use automated responses that don’t answer your question. We read every message and respond personally.
If there’s a problem, we fix it. If you have a question, we answer it. If you just want to chat about cigars, we’re here for that too.
That’s the Backwoods Canada promise.