Refunds & Returns Policy – Backwoods Canada

Last Updated: April 3, 2026

Quick Reference Table

Product Category	Return Accepted?	Time Frame	Restocking Fee	Notes
Backwoods Cigars (5-packs)	NO – FINAL SALE	N/A	N/A	No returns on opened or unopened packs
Backwoods Cigars (Full Boxes)	NO – FINAL SALE	N/A	N/A	No returns for any reason
Limited Edition Cigars	NO – FINAL SALE	N/A	N/A	All sales final
Premium Cigars (Other Brands)	NO – FINAL SALE	N/A	N/A	No returns on tobacco products
Smoke Accessories (Unused)	YES	30 days	15%	Must be in original packaging
Lighters (Unused)	YES	30 days	15%	Must be unused, no fluid residue
Grinders (Unused)	YES	30 days	15%	Must be clean, no residue
Storage & Humidors	YES	30 days	15%	Must be unused, no odor
Rolling Trays	YES	30 days	15%	Must be unused, no scratches
Apparel & Merchandise	YES	30 days	15%	Unworn, tags attached
Clearance Items	NO – FINAL SALE	N/A	N/A	Marked “Final Sale” at checkout
Gift Cards	NO – FINAL SALE	N/A	N/A	Non-refundable, non-transferable

Section 1: Tobacco Products – Absolutely No Returns

ALL TOBACCO PRODUCTS ARE FINAL SALE. NO EXCEPTIONS.

Backwoods Canada does not accept returns, exchanges, or refunds on any tobacco products, including but not limited to:

Backwoods cigars (any flavor, any pack size)
Backwoods limited edition releases
Premium cigars from other brands
Any cigar product opened or unopened
Any cigar product with broken seals

Why?
For hygiene, safety, and legal compliance reasons, we cannot accept returns on tobacco products. Once a product leaves our facility, we cannot guarantee its condition, storage, or authenticity upon return.

What if my cigars arrive damaged?
See Section 6 below – Damaged in Transit.

What if I received the wrong product?
See Section 7 below – Incorrect Items.

Section 2: Smoke Accessories – 30-Day Returns

We accept returns on unused smoke accessories within 30 days of delivery.

Eligibility Requirements

To qualify for a return, accessories must meet ALL of these conditions:

Requirement	Details
Time Frame	Within 30 days of delivery date
Condition	NEW, UNUSED, UNINSTALLED
Packaging	Original, undamaged packaging
Residue	Absolutely no smoke, herb, or tobacco residue
Odor	No smoke odor
Proof of Purchase	Order number or receipt required

Non-Returnable Accessories

The following accessories are FINAL SALE and cannot be returned:

Any item with smoke, herb, or tobacco residue
Any item with odor (cannot be resold)
Lighters that have been filled with fluid
Grinders that have been used
Glass products (due to hygiene)
Opened consumables (papers, filters, tips)
Custom or personalized items
Clearance items marked “Final Sale”

Restocking Fee

All authorized accessory returns are subject to a 15% restocking fee.

Original Price	Restocking Fee (15%)
$20	$3
$50	$7.50
$100	$15
$200	$30

Calculated based on original purchase price, excluding shipping.

Return Shipping Costs

Customer is responsible for all return shipping costs. We recommend:

Using a trackable shipping method
Purchasing insurance for the full value
Retaining your tracking number

Backwoods Canada is not responsible for items lost or damaged during return transit.

Section 3: How to Initiate a Return

DO NOT SHIP ANY ITEMS WITHOUT PRIOR AUTHORIZATION.

Unauthorized shipments will be refused and returned at customer’s expense.

Return Process

Step	Action
1	Email backwoodscanada@outlook.com with your order number and reason for return
2	Include clear photographs showing the item’s condition and packaging
3	Wait for Return Authorization (RA) Number and shipping instructions
4	Write the RA number clearly on the outside of your shipping box
5	Ship to the address provided in your RA confirmation

Processing Time

Authorized returns are processed within 5-7 business days of receipt. Refunds typically appear within 3-10 business days after processing, depending on your financial institution.

Section 4: Refunds

Refund Method

Original Payment Method	Refund Method
Credit/Debit Card	Credit to same card
PayPal	PayPal account credit
Shop Pay	Original payment method
Store Credit (by request)	Backwoods Canada store credit

Non-Refundable Charges

The following charges are NON-REFUNDABLE in every instance:

Original shipping costs
Expedited shipping fees
Insurance fees
Credit card processing fees (if applicable)
Restocking fees (15%)
Return shipping costs

Store Credit

Store credit issued by Backwoods Canada is:

Non-transferable
Non-refundable for cash
Valid for 12 months from issue date
Redeemable online only using your unique code

Refund Calculation Example

Item	Amount
Grinder	$40.00
Rolling Tray	$25.00
Shipping	$12.95
TOTAL PAID	$77.95

DEDUCTIONS:

Fee	Amount
Original Shipping	-$12.95
Restocking Fee (15% of $65)	-$9.75
Return Shipping (estimated)	-$15.00
TOTAL DEDUCTED	-$37.70

REFUND AMOUNT	$40.25

Section 5: Order Cancellations

Cancellation Timeframe

Order Status	Cancellation Possible?	Fee
Not yet processed	YES	10% processing fee
Processed/Packed	NO	Cannot cancel
Shipped	NO	Must refuse delivery
Delivered	NO	Return policy applies

How to Cancel

Email backwoodscanada@outlook.com immediately with:

Subject Line: “CANCEL ORDER #[Your Order Number]”
Your full name
Reason for cancellation

Note: Once an order is processed, it cannot be canceled. We pack orders quickly to ensure fast shipping. Act fast.

Refused Delivery

If you refuse delivery of a shipped order:

Return shipping costs will be deducted
15% restocking fee applies
Balance refunded to original payment method
Original shipping fees are NON-REFUNDABLE

Section 6: Damaged in Transit

If your package arrives visibly damaged:

DO NOT discard any packaging
PHOTOGRAPH the box before opening
PHOTOGRAPH damaged packaging from all angles
PHOTOGRAPH damaged contents
CONTACT US within 48 hours of delivery

Email backwoodscanada@outlook.com with:

Subject Line: “DAMAGED ORDER #[Your Order Number]”
Your name and order number
All photographs (attached)
Description of damage

What happens next?
We will review your claim and respond within 2 business days. Depending on the situation, we may:

Issue a replacement (if available)
Issue a partial refund
Issue a full refund
File a claim with the shipping carrier

Important:
Cigars are natural products. Some minor cracking or splitting can occur during shipping. This is normal and does not qualify for refund. Significant damage (crushed, completely broken, mold) qualifies.

Section 7: Incorrect Items

If you receive an item different from what you ordered:

DO NOT use, open, or remove the item from packaging
CONTACT US within 48 hours of delivery

Email backwoodscanada@outlook.com with:

Subject Line: “WRONG ITEM #[Your Order Number]”
Your name and order number
What you ordered
What you received
Clear photographs of the incorrect item

What happens next?
We will send you a prepaid return label. Once we receive the incorrect item, we will ship your correct order at no additional cost.

No restocking fee applies for our errors.

Section 8: Missing Items

If your order arrives missing components:

CHECK THE PACKING SLIP – Some items may be listed separately
CHECK YOUR EMAIL – Items sometimes ship in multiple packages
CONTACT US within 7 days of delivery

Email backwoodscanada@outlook.com with:

Subject Line: “MISSING ITEMS #[Your Order Number]”
Your name and order number
What you ordered
What is missing
Packing slip photograph

We will investigate and ship missing items promptly.

Section 9: Exchanges

We do not offer direct exchanges.

If you need a different product:

Return the original item (if eligible – see Section 2)
Place a new order for the desired item

Return shipping and restocking fees apply to the original order.

Section 10: Gift Returns

Items received as gifts:

May be returned for store credit only
Original order number required (ask the gift-giver)
15% restocking fee applies
Credit issued to recipient, not purchaser

Store credit valid for 12 months from issue date.

Section 11: Gift Cards

Gift card sales are FINAL. No refunds. No exceptions.

Non-refundable for cash
Non-transferable
Valid for 12 months from purchase date
Not replaceable if lost or stolen
Cannot be used to purchase additional gift cards

Section 12: Price Adjustments

No retroactive price adjustments.

We do not offer refunds for:

Items that go on sale after your purchase
Competitor pricing differences
Coupon codes you did not apply at checkout
Loyalty points not used

Check our current promotions before placing your order.

Section 13: International Orders

Backwoods Canada only ships within Canada.

International returns are not accepted. If you somehow placed an international order, contact us immediately.

Section 14: Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute without first contacting us violates our terms.

Before Filing a Dispute

CONTACT US FIRST.
Email backwoodscanada@outlook.com – 99% of issues are resolved within 24 hours.

Consequences of Chargebacks

If you file a chargeback without contacting us:

Action	Consequence
Account status	PERMANENTLY BANNED
Future orders	REFUSED
Restocking fee	15% automatically applied
Bank/processor fees	CUSTOMER RESPONSIBLE
Collection actions	POSSIBLE

We will fight fraudulent chargebacks with transaction records, shipping confirmation, and delivery proof.

Section 15: Contact Information for Returns

All return inquiries must be sent to:

📧 backwoodscanada@outlook.com

Please include in your email:

Your full name
Order number
Product name(s)
Reason for return
Photographs (if applicable)

Subject Line Format:

Issue Type	Subject Line
Return Request	“RETURN REQUEST – Order #______”
Damaged Item	“DAMAGED – Order #______”
Wrong Item	“WRONG ITEM – Order #______”
Missing Items	“MISSING ITEMS – Order #______”
Cancellation	“CANCEL – Order #______”

Section 16: Return

DO NOT SHIP WITHOUT AUTHORIZATION.

Authorized returns ship to:

Unauthorized shipments will be refused and returned to sender.

Section 17: Policy Acknowledgment

BY PLACING AN ORDER WITH BACKWOODS CANADA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS REFUNDS AND RETURNS POLICY IN ITS ENTIRETY.

You agree that:

All cigar and tobacco sales are FINAL
Accessory returns are subject to 15% restocking fee
Original shipping fees are NON-REFUNDABLE
Return shipping costs are YOUR RESPONSIBILITY
Chargebacks without prior contact are a violation of our terms

Policy Updates

We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes.

Last Updated: April 3, 2026

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Backwoods Canada – Questions? Email backwoodscanada@outlook.com